Delivery and Returns
Please note that delivery of items will take up to 5 working days. Working days are Monday to Friday excluding public holidays.
We are now offering free standard delivery for orders over €50. Please note that this offer is available when
you spend over €50 on STANDARD items only. Free delivery will not be included when you purchase a large
product that requires special handling. In this case a delivery charge of €25-€75 will apply depending on the
product weight and size. You will be notified of this at the checkout prior to you completing your purchase.
To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within the 26 counties in the Republic of Ireland. For delivery to Northern Ireland, please visit our UK website www.homestoreandmore.co.uk.
Standard delivery within 3 working days: €4.99
Large Bulky items within 5 working days within Dublin: €25 - €75
Large Bulky items within 5 working days Rest of Ireland: €25 - €75
For further details on delivery and returns policy please see below.
How long does it take for an order to be delivered?
For orders from the Republic of Ireland and Northern Ireland, items will take up to 5 working days depending on the delivery type. Any orders placed over the weekend will be classed as being placed on the following Monday.
Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
If you want to check the status of your order please view Your Most Recent Orders in the My Account area of our website or for standard delivery items, please use the tracking number sent to your email address by An Post.
How much will my shipping costs be?
A standard shipping charge of €4.99 applies to all items.
A shipping charge of €25, €50 or €75 applies to items classified as requiring a two man delivery. The cost varies depending on the size of the item to be delivered. Two man delivery items are typically products that weigh over 30kg. However, some items may be classed as requiring a two man delivery, even if they weigh less than 30kg, due to the product dimensions e.g. garden furniture sets, barbecues, gazebos etc.
You will see the shipping cost displayed when you click ‘Add to Basket’.
STANDARD SHIPPING CHARGES:
Standard Shipping Charge €4.99
SHIPPING CHARGES FOR LARGE/BULKY ITEMS:
2 man delivery/over 30kg Items Shipping Charge €25, €50 or €75
How will my order be delivered?Orders with standard parcels (typically items up to 30kgs) are delivered via An Post. Two man delivery orders (typically items over 30kgs or depending on product dimensions) are delivered via our freight delivery partners. Please note that due to Health and Safety restrictions, our logistics partners can bring heavy delivery items to your front door only. Our apologies for any inconvenience caused.
What time of day will I receive my delivery?
Orders are delivered between 7:30am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.
Do you ever send items in multiple deliveries?
In order to deliver your order as quickly as possible, we may occasionally ship larger orders using different delivery companies and therefore you may receive your items separately. This decision will be determined by the size, weight and quantity of the items that you have purchased. Please note, this will not increase your shipping charges.
Why has my order not been delivered and returned to Home Store + More?
The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us via the contact form here and we will track your order immediately.
My parcel is shown as having been delivered but I have not received it
If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. If having tried your neighbours your and parcel is still missing, please get in touch with us via the contact form and we will investigate further.
I have received the wrong items
If you believe you received the wrong items in your parcel, please send us a message via the contact form and we will investigate further.
I am missing items from my order
From time to time orders will be delivered on different dates, so first of all, check your delivery note to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If the delivery note says an item should be in your parcel but it is not, please message us with the help of the contact form and we will investigate.
How can I get my items to arrive faster?
Orders are delivered within 7 working days. There is currently no way to get items delivered faster than this.
Can I ship to multiple addresses?
Currently, we are unable to ship to multiple addresses.
Where do you deliver to?
Homestoreandmore.ie delivers to 26 counties in the Republic of Ireland.
Homestoreandmore.co.uk delivers to Northern Ireland and Mainland UK.
Can I request a specific delivery date / time when I place my order?
Currently, you cannot request a specific delivery date or time when you place your order.
Track your order
You can track your An Post order here at any time using the tracking number sent to you by An Post. Unfortunately heavy delivery items cannot be tracked at this time. A customer service agent will make contact with you directly to arrange delivery.
If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please send a message to our Customer Service team with the help of the contact form quoting your order number and order date.
Home Store + More is committed to selling high-quality products but we also know there may be times when you need
to exchange or return something you’ve bought.
We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.
Returning an unwanted item
Returns are free and easy! Simply return your item(s) to any of our 22 stores nationwide for a refund or exchange. Or contact us and we will email you a returns label.The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns if the product is received otherwise than in accordance with these requirements. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights. Please contact us via our Contact Us page if you wish to return an item. You are responsible to use the provided return label on the package when returning the goods to avoid any shipping costs. Also, you must ensure that it is returned in protective packaging. Returns must be made within 14 days of receipt. COOLING OFF PERIOD
There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation by contacting us via our contact us page or by telephone call no later than 7 days after the receipt of goods. We will refund in full granted the order is returned in its original condition. You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If you are returning the full order, under the cooling off period any initial shipping charges you already incurred will be refunded.
Returning a damaged defective item
If the item was damaged in transit If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.
Please contact us via our Contact Us page if you wish to return a damaged or defective item.
Return a large bulky item
RETURN A LARGE BULKY ITEMOUR 14-DAY RETURNS GUARANTEE
For the purposes of this returns policy, a "large bulky item" means any item that is over 20kg. However some items may be classed as large or bulky items even if they weigh less than 20kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:
If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please contact us via our contact us form if you wish to return a large item.
There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:
Mattress toppers or protectors, curtains, towels, toilet seats, throws and blankets, sofa covers, armchair covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.
Do I have to pay to return my online order?
Returns are free and easy! Once you have received your Returns Label, you can return through your local An Post post office or return your item(s) to any of our 22 stores nationwide. Once the item has been received by us, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back of to the value of original delivery cost.
What if I purchased the item more than a month ago?
The decision to accept the return is at the discretion of our Customer Service team. Our garden furniture sets come with a 12 month guarantee.
In Store Returns
Can I return an item I purchased online in store?
Yes, Simply return your item(s) to any of our 22 stores nationwide for a refund or exchange.
What is the procedure for returning items bought in store?
- For returns on items purchased in store, we are happy to exchange or refund merchandise. Goods must be returned as sold within 14 days to the original store of purchase along with a receipt.
- Merchandise accompanied by a gift receipt may be exchanged within 14 days.
- Clearance price merchandise may only be exchanged or a credit note issued if returned within 14 days and with an original receipt.
- For hygiene reasons, Home Store + More’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers unless returned within 14 days, unopened and complete with an original receipt.
- All returns or exchanges must be done in the original store where goods were purchased.
- You will be issued a refund by the same method of payment used for the original transaction.
Still a bit confused? Get in touch!
We're sorry that you couldn't find the information you were looking for in our Help Centre. Please get in touch with our Customer Service team via the Contact us form here.