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If you have ordered by internet or telephone, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store).
If you are unhappy with a product we will replace it or issue you with a refund. Most things we sell are covered by our 14-day money-back guarantee, so provided the goods are returned to us unused, in their original unopened, undamaged packaging, in a saleable condition, with your receipt or order confirmation, we’ll give you a refund.
to return items
To return your items, please call us on 00353 14276500, Monday - Friday within business hours. We will arrange a courier to collect items from your home address. Please note, you will have to pay for the cost of returning any item if you changed your mind.
We will refund your payment as soon as your return has been received back to homestore + more and at the latest within 7 days from the receipt of your returned item(s).
You will be refunded the value of your basket excluding delivery charges. The refund will be made to a credit / debit card account holder or to PayPal account holder, depending on the method of payment. Those made with a Gift Card will have the Gift Card credited with the sum of the refund. Unfortunately we cannot give cash refunds for these purchases.
products that cannot be returned
Unfortunately, for hygiene reasons, there are some products that we are unable to exchange or refund. These are as follows:
If you would like to exchange or return an item after 14 days, please contact us to check what options are available. If the items are unused, in their original unopened, undamaged packaging, in a saleable condition and you possess your receipt or order confirmation, we may be able to exchange them for you or to refund you with a voucher that may be used in any homestore + more branch.
If the items delivered are faulty, please call us within 14 days on 00353 14276500, Monday - Friday within business hours and we will arrange for the item(s) to be collected and replacement item(s) to be sent at our cost.
For any other questions feel free to contact us. The above terms and conditions do not affect your statutory rights.