Delivery and Returns
Please note that delivery of items will take 3-5 working days. Working days are Monday to Friday excluding public holidays.
We are now offering free standard delivery for orders over €50. Please note that this offer is available when you spend over €50 on STANDARD items only. Free delivery will not be included when you purchase a large product that requires
special handling. In this case a delivery charge of €25 will apply. This will be notified to you at the checkout prior to you completing your purchase
To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within the 32 counties of Ireland.
Standard delivery within 3 working days: €4.99
Large Bulky items within 5 working days: €25
For further details on delivery and returns policy please see below.
How long does it take for an order to be delivered?
For orders from the Republic of Ireland and Northern Ireland, items will take 3-5 working days. Any orders placed over the weekend will be classed as being placed on the following Monday.
Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
If you want to check the status of your order please view Your Most Recent Orders in the My Account area of our website.
How much will my shipping costs be?
A standard shipping charge of €4.99 applies to all items. A shipping charge of €25 applies to items classified as requiring a two man delivery. Two man delivery items are typically products that weigh over 20kg. However, some items may be classed as requiring a two man delivery, even if they weigh less than 20kg, due to the product dimensions Eg. garden furniture sets, barbecues, gazebos etc. You will see the shipping cost displayed when you click ‘Add to Basket’.
STANDARD SHIPPING CHARGES:
Standard Shipping Charge €4.99
SHIPPING CHARGES FOR LARGE/BULKY ITEMS:
2 man delivery/over 20kg Items Shipping Charge €25
How will my order be delivered?
Orders with standard parcels (typically items up to 20kgs) are delivered via An Post. Two man delivery orders (typically items over 20kgs or depending on product dimensions) are delivered via JMC Van Trans.
What time of day will I receive my delivery?
Orders are delivered between 8.00am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.
Do you ever send items in multiple deliveries?
In order to deliver your order as quickly as possible, we may occasionally ship larger orders using different delivery companies and therefore you may receive your items separately. This decision will be determined by the size, weight and quantity of the items that you have purchased. Please note, this will not increase your shipping charges.
Why has my order not been delivered and returned to Home Store + More?
The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at email@example.com and we will track your order immediately.
My parcel is shown as having been delivered but I have not received it
If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. If having tried your neighbours your parcel is still missing, please email firstname.lastname@example.org and we will investigate further.
I have received the wrong items
If you believe you received the wrong items in your parcel, please email email@example.com and we will investigate further.
I am missing items from my order
From time to time orders will be delivered on different dates, so first of all, check your delivery note to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If the delivery note says an item should be in your parcel but it is not, please email firstname.lastname@example.org and we will investigate.
How can I get my items to arrive faster?
Orders are delivered within 3 - 5 working days. There is currently no way to get items delivered faster than this.
Can I ship to multiple addresses?
Currently, we are unable to ship to multiple addresses.
Where do you deliver to?
We deliver to 32 counties in Republic of Ireland and Northern Ireland.
Can I request a specific delivery date / time when I place my order?
Currently, you cannot request a specific delivery date or time when you place your order.
Track your order
To check your order status, just log on or register at the top of the page, then click on My Account followed by Your Orders
If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team at email@example.com quoting your order number and order date.
Home Store + More is committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought.
We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.
Returning an unwanted item
If you wish to return an unwanted item, you may do so once you notify us within 14 days of receipt of the order. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights. Please email firstname.lastname@example.org if you wish to return an item.COOLING OFF PERIOD
There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation by emailing email@example.com or by telephone call no later than 7 days after the receipt of goods. We will refund in full granted the order is returned in its original condition. You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If you are returning the full order, under the cooling off period any initial shipping charges you already incurred will be refunded.
Returning a damaged defective item
If the item was damaged in transit
If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.
Please email firstname.lastname@example.org if you wish to return a damaged or defective item.
Return a large bulky item
RETURN A LARGE BULKY ITEM
For the purposes of this returns policy, a "large bulky item" means any item that is over 20kg. However some items may be classed as large or bulky items even if they weigh less than 20kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:
If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please email email@example.com if you wish to return a large item.
There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:
Mattress toppers or protectors, curtains, towels, throws and blankets, sofa covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.
Do I have to pay to return my online order?
Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. Once the item has been received by our warehouse, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back of to the value of original delivery cost.
What if I purchased the item more than a month ago?
The decision to accept the return is at the discretion of our Customer Service team. Our garden furniture sets come with a 12 month guarantee.
Can I return an item I purchased online in store?
At the moment it is not possible to return an item purchased online to one of our stores. Please email firstname.lastname@example.org if you have any questions.
What is the procedure for returning items bought in store?
- For returns on items purchased in store, we are happy to exchange or refund merchandise. Goods must be returned as sold within 14 days to the original store of purchase along with a receipt.
- Merchandise accompanied by a gift receipt may be exchanged within 14 days.
- Clearance price merchandise may only be exchanged or a credit note issued if returned within 14 days and with an original receipt.
- For hygiene reasons, Home Store + More’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers unless returned within 14 days, unopened and complete with an original receipt.
- All returns or exchanges must be done in the original store where goods were purchased.
- You will be issued a refund by the same method of payment used for the original transaction.
Still a bit confused? Get in touch!
We're sorry that you couldn't find the information you were looking for in our Help Centre. Please email our Customer Service team at email@example.com if you have any questions.
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