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Please note that delivery of items will take 3-5 days working days. Working days are Monday to Friday excluding public holidays. This is only a guideline and is not a guarantee; homestore + more are unable to take responsibility for any delays which are outside of their control.
Large or bulky items are typically products that weight over 20kg. However some items may be classed as large or bulky items even if they weigh less than 20kg due to the products dimensions, e.g. garden furniture sets, barbecues, gazebos etc.
Please note that these delivery times are only guidelines not 100% guaranteed, due to certain factors which are outside of our control.
Shipping FAQs
· how long does it take for an order to be delivered?
· how much will my shipping costs be?
· how will my order be delivered?
· what time of day will I receive my delivery?
· why has my order not been delivered and returned to you?
· my parcel is shown as having been delivered but I have not received it
· I have received the wrong items
· I am missing items from my order
· how can I get my items to arrive faster?
· can I ship to multiple addresses?
· can I request a specific delivery date / time when I place my order?
Track Your Order
________________________________
Shipping FAQs
How
long does it take for an order to be delivered?
For orders from the Republic of Ireland and Northern Ireland, items will take
3-5 working days to deliver. Any orders placed over the weekend will be classed
as being placed on the following Monday.
Please note that these
delivery times are only guidelines and are not 100% guaranteed due to certain
factors which are outside of our control. If you have not received your parcel
please contact us immediately at help@homestoreandmore.ie
so we can investigate.
If you want to check the status
of your order please view Your Most Recent Orders in the My Account area of our website.
How
much will my shipping costs be?
A standard shipping charge of €5 applies to
all items. A shipping charge of €25 applies to items classified as large/bulky.
Large/bulky items are typically products that weigh over 20kg. However, some
items may be classed as large or bulky items, even if they weigh less than
20kg, due to the products dimensions Eg. garden furniture sets, barbecues, gazebos etc. You
will see the shipping cost displayed when you click ‘Add to Basket’.
Standard Shipping Charges:
Standard Shipping Charge €5
Shipping Charges FOR LARGE/BULKY ITEMS:
Large/Bulky Items Shipping
Charge €25
Orders with standard parcels (typically
items up to 20kgs) are delivered via An Post.
Large, bulky orders (typically items over 20kgs or depending on product
dimensions) are delivered via JMC Van Trans.
Orders are delivered between 8.00am and 6.00pm.
For your convenience, we can
deliver your order to your work address. Therefore, when ordering please enter
your work address. If applicable, include the company name.
Why has
my order not been delivered and returned to homestore +
more?
The most common reason is
because our delivery carrier attempted delivery and were unable to obtain a
signature. If this happens, please contact us at help@homestoreandmore.ie
and we will track your order immediately.
My
parcel is shown as having been delivered but I have not received it
If our courier was unable to reach
you when they tried to deliver your goods, they may have delivered the parcel
to one of your neighbours. If having tried your neighbours your parcel is still
missing, please email help@homestoreandmore.ie and we
will investigate further.
If you believe you received the
wrong items in your parcel, please email help@homestoreandmore.ie and we
will investigate further.
I am
missing items from my order
From time to time orders will be delivered on different dates,
so first of all, check your delivery note to see if any of your items will be arriving
separately. You will not be charged any additional postage costs. If the
delivery note says an item should be in your parcel but it is not, please email help@homestoreandmore.ie and we
will investigate.
Orders are delivered within 3 -
5 working days. There is currently no way to get items delivered faster than
this.
Currently, we are unable to
ship to multiple addresses.
We deliver to 32 counties in
Republic of Ireland and Northern Ireland.
Currently, you cannot request a
specific delivery date or time when you place your order.
Track Your Order
To check your order status, just log on or
register at the top of the page, then click on My Account followed by Your Orders.
If your order is obviously incomplete,
over-delivered or damaged, or if you wish to change or cancel your order,
please email our Customer Service team at help@homestoreandmore.ie
quoting your order number and order date.
Still a bit confused? Get in touch!
We're sorry that you couldn't find the information you were looking for in our Help Centre.
Please email our Customer Service team at help@homestoreandmore.ie if you have any questions.
