homestore + more – More savings every day!

shopping help

delivery information
returns policy
privacy policy
terms & conditions
need help?
why do I need to log in?
why do I need a password?
why do I need to enter my email address?
why should I save my payment details?
I can’t log in, what should I do?
what credit cards are accepted by homestore + more?
what is a security code/CVV2 number?

delivery Information

In the month of April 2012 delivery is absolutely FREE on items available to purchase online.
Your products will be delivered by our Irish courier - Target Express.
Delivery will take 2 - 5 working days and will normally be arranged between the hours of 8.30am to 6.00pm Monday – Saturday.
If you are not in when the courier tries to deliver, then a calling card will be left for you to contact the courier to rearrange delivery.
When your order ships, you will receive a confirmation email. The email will contain a tracking number, that you can use to track the progress of your order on www.target-express.com You will also be able to track your order it using your order number or your last name.
Currently we deliver to the Republic of Ireland and Northern Ireland.
Your order will be delivered to your door. The service provided is delivery only. You will need to unpack and position the goods yourself. Please note a signature will be required to confirm receipt of deliveries.

returns policy

your rights:
If you have ordered by internet or telephone, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store).
If you are unhappy with a product we will replace it or issue you with a refund. Most things we sell are covered by our 14-day money-back guarantee, so provided the goods are returned to us unused, in their original unopened, undamaged packaging, in a saleable condition, with your receipt or order confirmation, we’ll give you a refund.

to return items:
To return your items, please call us on 00353 14276500, Monday - Friday within business hours. We will arrange a courier to collect items from your home address. Please note, you will have to pay for the cost of returning any item if you changed your mind.

your refund:
We will refund your payment as soon as your return has been received back to homestore + more and at the latest within 7 days from the receipt of your returned item(s).
You will be refunded the value of your basket excluding delivery charges. The refund will be made to a credit / debit card account holder or to PayPal account holder, depending on the method of payment. Those made with a Gift Card will have the Gift Card credited with the sum of the refund. Unfortunately we cannot give cash refunds for these purchases.

products that cannot be returned:
Unfortunately, for hygiene reasons, there are some products that we are unable to exchange or refund. These are as follows:
- bed-linen including duvet covers, sheets & pillowcases, bedspreads,
- duvets, pillows, mattress protectors & toppers,
- towels
time limits:
If you would like to exchange or return an item after 14 days, please contact us to check what options are available. If the items are unused, in their original unopened, undamaged packaging, in a saleable condition and you possess your receipt or order confirmation, we may be able to exchange them for you or to refund you with a voucher that may be used in any homestore + more branch.

faulty items:
If the items delivered are faulty, please call us within 14 days on 00353 14276500, Monday - Friday within business hours and we will arrange for the item(s) to be collected and replacement item(s) to be sent at our cost.

to contact us:
For any other questions feel free to contact us. The above terms and conditions do not affect your statutory rights.

privacy policy

how do we use the information you give us?
We use the information you provide us:

To administer your account and may disclose your details to our third party service providers for the purpose of processing your order.
And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers from our retail channel and homestore + more.
We will only contact you by telephone if there is a query regarding your order.

disclosing information we collect to third parties
We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.

customer consent
By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us. If you are registered with My Details, you may change this option at any time. You can also unsubscribe by contacting Customer Service. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at: info@homestoreandmore.ie

cookies
Cookies are small pieces of information that are stored by your browser on your computer hard drive.We use cookies for the following reasons:

To identify you as you travel around our site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. No recognisable personal information is stored in the cookie that can link it back to an individual.

feedback
If you have any comments, queries or complaints relating to our privacy policy, please contact us at info@homestoreandmore.ie

security
At homestore + more we take your online security very seriously. Our hosting provider is PCI Level 1 compliant and we cannot overstate the importance of that assertion by an independent third party.

usability of the website
The homestore + more platform in general has been developed with usability in mind and we are constantly making usability improvements to the platform. Our development team is well trained in usability best practice to ensure that the homestore + more website is designed with usability in mind at all times.

accessibility of the website
At homestore + more we are committed to making our web information and services accessible to everyone, including those with disabilities or visual impairments. With this in mind we constantly strive to make homestoreandmore.ie as accessible as possible to our customers.
This website has been developed to meet Level One recommendations made by the W3C Website Accessibility Initiative (WAI) Guidelines, and complies with current IE legislation, including the following:
- The Disability Act
- The Equal Status Act
- The Employment Equality Act
We intend to continue improving our accessibility so if you have difficulty accessing this site and require further help, or if you have any suggestions to help improve our accessibility, please contact us.

terms & conditions

website: use and security
You are entirely responsible for any and all activities that occur under your account which is provided to you by homestore + more who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security.

website: privacy and data use
We do not hold any personal data. Instead, personal data is stored on a remote secure server and is the full responsibility of our website hosting company, who is a SAS-70 certified data centre provider. If you have any questions concerning website privacy and data use, we suggest that you refer to our hosting provider; Venda Infrastructure Hosting.

website: conduct
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of homestore + more.

website: advertising
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.

price of goods
The price listed on the Website (the 'price') for homestoreandmore products (the "products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website is wrong.

accordance with specification
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.

disclaimer of warranties
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

limitation of liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability to you and/or any third parties for any of the above exceed €200.

proprietary rights of content
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

modification of terms
We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

general
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

laws
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

termination
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

need help?

When entering your card details please ensure that you check the following:

You have entered the correct card type (eg Mastercard, Visa, Maestro ot Visa Electron for Laser Cards)
You have entered the card number correctly (the card number is the longest number shown on the card)
You have used the correct cardholders name
You have entered the expiry and valid from dates correctly
You have entered the security code (or CVV2 number) correctly (what is a security code/CVV2 number?)
If you experience problems with entering your payment details please do not hesitate to contact us.

why do I need to log in?

There are a number of reasons why our customers must log in to shop online. It actually benefits you in a number of ways:

It makes your checkout process easier.
When you sign in and register with our site for the first time a ‘my account’ page will be created. This details your contact, delivery and payment information so you won’t have to re-enter them every time you place an order.
This page will also allow you to track your order status and view your order history.
You can access you account information at any time and edit account details if needed.

why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you place your next order. You can also track your order status and order history.
Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.
Each time you return to this site, remember to sign in using your email and password. If you would like more information on the security of your details, see our privacy policy

what is a security code/CVV2 number?

The security code (or CVV2 number) on your credit / debit card is a security measure required for all transactions. The CVV2 number is only listed on your card, meaning the only way to know number is to physically have possession of the card itself.
Most credit / debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip.
If you cannot find your card’s CVV2 number, please contact the card issuer.

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